Description
Production Support Analyst, for Commodities and Futures:
On behalf of our Capital Markets client, Procom is searching for a Production Support Analyst for a 12-month role. This position is a hybrid position with 2 days onsite at our client’s Calgary office.
Production Support Analyst, for Commodities and Futures – Job Description:
This role involves managing trading applications such as Commodities Openlink, SOA, Pricing Database, XTP, and Seals to support trading systems. The candidate will work in a fast-paced trading environment, delivering to tight timelines and liaising with business and development teams for system improvements.
Production Support Analyst, for Commodities and Futures – Responsibilities:
• Provide leadership to a global application support team ensuring 24×7 support
• Manage trading applications and interfaces with vendors and infrastructure
• Drive strategic initiatives for process improvement and compliance
• Support applications, infrastructure, change management, and incident resolution
• Liaise with internal teams and vendors to resolve support issues and document processes
• Prepare for planned maintenance, DR exercises, and major roll-outs
Production Support Analyst, for Commodities and Futures – Mandatory Skills:
• 3+ years of experience in IT
• Minimum 2 years of experience in financial industry, particularly Capital Markets/Futures
• Strong knowledge of Commodities and Futures Products and ability to work with front office users
• Experience in supporting large-scale production systems and problem-solving
• Knowledge of Commodities and Futures Trading activities and applications like Openlink, XTP
• Familiarity with ITRS Geneos, Job Scheduler (CTRL-M), Windows, Python, MQ, SOLACE, Oracle, Microsoft SQL Server
Production Support Analyst, for Commodities and Futures – Nice-to-Have Skills:
• Understanding of ITIL processes
• Knowledge of DevOps and Cloud technologies
• Experience leading a global support team with onsite-offshore experience
• Knowledge of Business Intelligence Reporting tools (Tableau, etc.)
Production Support Analyst, for Commodities and Futures – Assignment Length:
This is a 12-month contract position.